What to do Next After Placing Your Order
If you've ordered replacement ear pads, sit back and relax while you wait for them to arrive in the post. You should receive them within 3 working days.
If you have selected us to repair your headphones for you, follow these steps:
1
Include your unique reference number
You will receive a confirmation email of your order with your unique reference number (order number). Please print this page and include it with your headphones, or alternatively include the number clearly on paper inside your box.
2
Send your headphones to us at the address below:
fixearpads.co.uk
565 Holyhead Road
Coventry
CV5 8HW
United Kingdom
We recommend sending them via Royal Mail's special delivery service – ask at your local post office – or using your preferred courier.
3
How to pack your headphones
Send them in a small box with some inner protection (bubble wrap, newspaper etc) or in a large jiffy bag.
Only the headphones are required – no accessories are needed, although you're welcome to put them in the case for extra protection. This will be returned.
5
How long will it take?
You'll receive your beats back with fresh pads within roughly 5 working days or 2-3 days if you chose fast track.
How does it Work?
Find out what the process involves
Frequently Asked Questions
Read our FAQs